Laundry Pickup – Terms & Conditions

Last updated: 26 August 2026

Operated by Liquidlux Pty Ltd trading as Laundry Pickup
ABN: 91 678 720 262

These Terms & Conditions (“Terms”) apply to services provided by Liquidlux Pty Ltd trading as Laundry Pickup (“Laundry Pickup”, “we”, “us” or “our”).

By making a booking, subscribing to a service, providing items for collection or otherwise using our services, you agree to these Terms.

Nothing in these Terms excludes, restricts or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

1. Our Services

Laundry Pickup provides services including:

• Wash, Dry & Fold
• Residential subscriptions
• One-off laundry services
• Ironing and steaming
• Dry cleaning
• Doona, quilt and blanket cleaning
• Rug and sleeping bag cleaning
• Dog bed and pet bedding cleaning
• Commercial laundry services
• NDIS and Home Care laundry services
• Pickup and delivery

Services are subject to availability, service area and operational capacity.

We may refuse items that are unsafe, hazardous, excessively contaminated, unsuitable for our equipment or outside our normal scope of work.

2. One-O; Wash, Dry & Fold

2.1 Booking

One-off customers can book an available collection online without paying upfront.

Customers must provide accurate:

• Name
• Mobile number
• Email address
• Pickup/delivery address
• Access instructions
• Service requirements
• Pickup/delivery instructions
• Requested pickup date and available service window

A booking is confirmed once successfully accepted by our booking system or confirmed by Laundry Pickup.

2.2 How One-O6 Orders Work

Our standard one-off process is:

Book Online → Booking Confirmed → Laundry Collected → Laundry Processed → Laundry Weighed → Final Invoice Sent → Payment Received → Cleared for Delivery

There is no upfront laundry-service payment required when making a standard one-off booking unless otherwise advised.

2.3 Processed Weight

One-off Wash, Dry & Fold laundry is processed before being weighed.

The processed weight is used to calculate the final weight-based charge.

This avoids charging customers based on incoming laundry that may already be wet, damp or contain additional moisture.

2.4 10kg Minimum

One-off Wash, Dry & Fold is charged at the applicable standard rate, currently $8.99/kg, with a minimum billable weight of 10kg per order.

If the processed weight is below 10kg, the customer will be charged for 10kg.

If the processed weight exceeds 10kg, the customer will be charged for the actual processed weight.

For example:

• 7kg processed weight = charged for 10kg
• 10kg processed weight = charged for 10kg
• 14kg processed weight = charged for 14kg

Additional services and specialty items are charged separately.

2.5 Specialty Items

Doonas, quilts, blankets, rugs, sleeping bags, dog beds, pet bedding and other separately priced specialty items are not included in the Wash, Dry & Fold kilogram charge or 10kg minimum.

If specialty items are provided together with ordinary clothing/general laundry, they will be separated for billing purposes.

For example:

8kg clothing + 1 doona = 10kg minimum Wash, Dry & Fold charge + separate doona charge.

Placing specialty items in the same bag as ordinary laundry does not make them part of the weight-based Wash, Dry & Fold service.

Customers should identify specialty items when booking where requested.

If an undeclared specialty item is found after collection, the applicable charge may be added to the final invoice.

2.6 Additional Services

Selected additional services may be charged separately.

These may include:

• Hang drying
• Separating colours and whites
• Spot treatment
• Disinfectant
• Bleach
• Soaking
• Other requested treatments

Where multiple additional services are selected, each applicable service may be charged separately.

2.7 Final Invoice

Once the laundry has been processed and weighed, Laundry Pickup will calculate and issue the final invoice.

The invoice may include:

• Wash, Dry & Fold charges
• Specialty items
• Additional services
• Additional processing or labour
• Express charges
• Weekend or public holiday surcharges
• Additional trip/re-attendance charges
• Other applicable charges relating to the order

2.8 Payment Before Delivery

One-off orders must be paid in full before being cleared for delivery.

The invoice must be paid by the advised payment cut-off on the day prior to the scheduled delivery.

If payment has not been received by the applicable cut-off, the order will not be included on the scheduled delivery run.

2.9 Late Payment and Delivery

If payment is received after the applicable cut-off, the original delivery date is no longer guaranteed.

Once payment is received, the order will be moved to the next available delivery day/run for the customer’s service area.

Payment received on the original delivery day does not require Laundry Pickup to add the order back onto that day’s delivery run.

Laundry Pickup is not required to arrange a special delivery because a payment deadline was missed.

3. Residential Subscriptions

Subscription services operate according to the customer’s selected:

• Weight allowance
• Frequency
• Service area
• Scheduled collection arrangement

Subscription prices and available plans are displayed on our website.

3.1 Excess Weight

Laundry exceeding the customer’s subscription allowance will be charged at the full standard Wash, Dry & Fold rate, currently $8.99/kg.

For example, if a customer has a 20kg subscription and provides 24kg of applicable laundry, the additional 4kg will be charged at the standard rate.

3.2 Specialty Items

Doonas, quilts, blankets, rugs, sleeping bags, dog beds, pet bedding and other specialty items are not included within subscription weight allowances unless expressly stated otherwise.

These items will be charged separately at the applicable item price.

Placing a specialty item inside a subscription laundry bag does not make it part of the subscription allowance.

3.3 Additional and Same-Day Services

Subscription pricing applies to the customer’s normal scheduled subscription service.

Additional same-day or late-notice collections outside the customer’s normal service may be charged at the full standard rate and remain subject to availability.

4. Pricing

Prices displayed on our website or otherwise quoted at the time of service apply unless a separate written agreement exists.

Unless otherwise stated, prices include GST.

Laundry Pickup may update pricing from time to time.

The final amount may vary from an initial estimate where:

• Actual processed weight differs
• Specialty items are included
• Additional services are selected
• Extra processing is required
• The customer changes the service
• A surcharge applies under these Terms

5. Pickup & Delivery

Pickup and delivery operate according to available:

• Service areas
• Routes
• Service days
• Time windows
• Operational capacity

Customers must ensure that laundry is ready and reasonably accessible for collection.

Pickup and delivery windows are service windows and are not guaranteed exact appointment times unless expressly agreed otherwise.

Customers are responsible for providing accurate access instructions.

Where a customer authorises unattended collection or delivery, the customer must nominate a reasonably safe and accessible location.

6. Fully Booked Days

Bookings are subject to route and processing capacity.

Where a day, route or service window is fully booked, additional bookings may not be accepted.

If capacity becomes available due to a cancellation or booking change, the service window may become available again.

Otherwise, the customer may select the next available service day.

7. Additional Trips / Re-Attendance

There is no general call-out fee for an ordinary scheduled pickup or delivery.

An Additional Trip / Re-Attendance Fee may apply where another attendance is required because of circumstances within the customer’s control.

Examples include:

• Laundry not being ready
• Laundry being inaccessible
• Incorrect access instructions
• Locked gates or buildings
• Nobody being available where attendance is required
• Delivery being unable to be completed
• The customer requesting that we return following an unsuccessful attendance

No re-attendance fee will apply where the additional trip is required because of an error by Laundry Pickup.

The applicable fee will be advised or displayed on our website.

8. Same-Day & Late-Notice Bookings

Same-day bookings are subject to availability.

Where accepted, same-day services will be charged at the full standard rate, including where the customer normally receives subscription pricing.

A subscription does not guarantee availability for additional or unscheduled collections.

9. Express Service

Where a customer requests an order to be completed or returned earlier than the previously agreed timeframe, Laundry Pickup may offer an Express Service.

If accepted, an Express Surcharge of 30% of the applicable job value will apply.

Express service is subject to availability and must be confirmed by Laundry Pickup.

10. Weekend Services

Where Laundry Pickup agrees to provide a customer-requested pickup or delivery on a Saturday or Sunday outside the normal service arrangement, a 50% Weekend Surcharge will apply to the applicable job value.

Weekend service remains subject to availability.

11. Public Holidays

Where Laundry Pickup agrees to provide service on a public holiday, a 50% Public Holiday Surcharge will apply to the applicable job value.

Alternatively, customers may request that the service be moved to the following available service day or another available day.

12. Christmas & Holiday Periods

Laundry Pickup may operate with reduced capacity during Christmas, New Year and other holiday periods.

During periods of limited capacity, priority may be given to:

• Existing subscription customers
• Customers with already confirmed bookings

New one-off bookings and unscheduled services may require availability confirmation.

13. Changes & Cancellations

Customers should provide as much notice as reasonably possible when changing or cancelling a booking.

Changes are subject to availability.

Requests for earlier processing or delivery may be treated as Express Service.

Where a late cancellation or change results in an unnecessary driver attendance, an applicable reattendance charge may apply.

14. Heavily Soiled Items & Additional Work

Standard pricing assumes a normal level of laundry handling and processing.

Additional charges may apply where items require materially more work than reasonably expected for the booked service.

Examples include:

• Heavy soiling
• Excessive dirt or mud
• Excessive pet hair
• Significant stain treatment
• Additional washing or rinsing
• Significant debris removal
• Additional preparation
• Unusual handling or processing

Where reasonably practicable, Laundry Pickup will advise the customer before carrying out material additional work that will result in an additional charge.

If the customer does not approve the additional work, Laundry Pickup may decline to process the affected item.

Additional treatment does not guarantee complete stain or odour removal.

15. Hazardous, Unsafe or Contaminated Items

Customers must disclose known hazards or significant contamination before collection.

Laundry Pickup may refuse, isolate, discontinue processing or return items reasonably considered:

• Unsafe
• Hazardous
• Biohazardous
• Excessively contaminated
• Infested
• Contaminated with dangerous chemicals
• Contaminated with biological material beyond our normal service capability
• Likely to create an unreasonable risk to staff or contractors
• Likely to contaminate other customers’ laundry
• Likely to damage equipment, vehicles or premises
• Outside our normal scope of work

Where undisclosed hazardous or contaminated items cause reasonable additional cleaning, decontamination or other costs, Laundry Pickup may seek recovery of those costs to the extent permitted by law.

16. Right to Refuse Service

Laundry Pickup may reasonably refuse or discontinue a job or item where:

• It falls outside our service scope
• Suitable equipment or processes are unavailable
• It presents an unreasonable health or safety risk
• It is hazardous or excessively contaminated
• The requested service would be unlawful
• Required payment has not been made
• The customer has materially misrepresented the job
• The customer engages in threatening, abusive or unsafe conduct

This right will be exercised reasonably and subject to applicable law.

17. Customer Responsibilities

Customers are responsible for checking laundry before providing it for collection.

Customers should:

• Empty pockets
• Remove valuables
• Remove pens, markers and other loose objects
• Identify delicate or unusual materials
• Identify known stains
• Disclose contamination
• Identify specialty items
• Advise us of unusually valuable or irreplaceable items

Laundry Pickup is not responsible for damage caused solely by objects left inside laundry where we have otherwise exercised reasonable care and skill.

18. Care Labels & Delicate Items

Laundry Pickup may rely on manufacturer care instructions.

Items submitted for ordinary Wash, Dry & Fold should be suitable for machine washing and tumble drying unless otherwise arranged.

Special care may be required for materials such as:

• Silk
• Cashmere
• Leather
• Suede
• Velvet
• Lace
• Embellished garments
• Vintage or handmade textiles

Laundry Pickup may decline an item where processing presents an unreasonable risk of damage.

19. Stains & Cleaning Results

Laundry Pickup will exercise reasonable care and skill when processing items.

However, complete removal of stains, marks, discolouration or odours cannot be guaranteed.

Further treatment may be discontinued where it is reasonably considered likely to damage an item.

Certain materials may naturally shrink, fade, bleed colour, stretch, pill or otherwise change during cleaning.

Nothing in this section limits rights that cannot lawfully be excluded.

20. Lost or Damaged Items

Customers should notify Laundry Pickup as soon as reasonably practicable if they believe an item has been lost or damaged.

We will reasonably investigate claims.

Relevant considerations may include:

• Age
• Original purchase price
• Current condition
• Pre-existing damage
• Evidence of value
• Reasonable replacement value
• Care instructions
• Circumstances surrounding the loss or damage

Customers should notify us before collection of unusually valuable, sentimental, antique or irreplaceable items.

Laundry Pickup may decline items presenting an unreasonable level of risk.

Nothing in these Terms excludes rights or remedies available under the Australian Consumer Law.

21. Reclean Requests & Complaints

Customers should contact Laundry Pickup as soon as reasonably possible if they are dissatisfied with a service.

Customers are encouraged to notify us within 24 hours of delivery so the matter can be investigated promptly.

We may request photographs, order information or the affected item for inspection.

The 24-hour notification request does not remove any statutory rights that may otherwise apply.

22. Unpaid Orders

Where payment relating to an order remains outstanding, Laundry Pickup may, to the extent permitted by law, retain possession of the items relating to that order until payment is received.

Once payment is received, the order will be eligible for the next available delivery run in accordance with these Terms.

Laundry Pickup is not required to release items merely because an originally scheduled delivery date has passed.

23. Uncollected Goods

Where goods remain unpaid or uncollected for an extended period, Laundry Pickup will make reasonable attempts to contact the customer.

Goods will only be sold, donated, recycled, destroyed or otherwise disposed of in accordance with applicable law, including the Uncollected Goods Act 1995 (NSW) where applicable.

Applicable statutory notices and waiting periods will be observed.

Laundry Pickup may recover amounts and reasonable costs from proceeds only to the extent permitted by law.

24. Business Customers

Unless otherwise agreed in writing, business customers will be invoiced with payment due within 7 days.

Laundry Pickup may:

• Require upfront payment for new or higher-risk accounts
• Suspend services where invoices are overdue
• Require upfront payment following repeated late payment

Individual commercial pricing, collection schedules and service arrangements may be separately agreed.

25. NDIS & Home Care

NDIS and Home Care services must be arranged in accordance with Laundry Pickup’s applicable booking process.

Customers or their representatives are responsible for providing accurate billing and funding information.

Laundry Pickup does not guarantee that a particular service will be reimbursable under a customer’s funding arrangement.

26. Late Payments & Debt Recovery

Where an invoice becomes overdue, Laundry Pickup may:

• Contact the customer
• Suspend future services
• Decline additional bookings
• Require upfront payment for future services
• Take reasonable lawful steps to recover the debt

A $30 monthly administration fee may apply to eligible overdue invoiced accounts where properly disclosed and permitted by law.

Where permitted by law and the applicable agreement, reasonable debt-recovery costs actually incurred may also be recoverable.

27. Payment Methods

Available payment methods may include:

• Credit/debit card
• Apple Pay
• Google Pay
• PayPal
• Bank transfer where approved
• Recurring subscription payments
• Approved NDIS/Home Care payment arrangements

Available payment methods may change from time to time.

Payment is considered received when successfully processed and recorded by Laundry Pickup or its payment provider.

28. Vouchers & Promotions

Unless otherwise stated:

• Vouchers cannot be exchanged for cash
• Promotional offers cannot be combined
• Minimum-order requirements may apply
• Promotional codes must be supplied where required
• Promotions may be limited by service, area or availability
• Applicable expiry dates and conditions will be disclosed with the offer

Promotions do not alter statutory consumer rights.

29. Service Delays

Pickup, processing and delivery times are estimates unless expressly guaranteed.

Services may be affected by:

• Traffic
• Weather
• Road closures
• Vehicle issues
• Equipment failures
• Staff shortages
• Unexpected order volumes
• Utility failures
• Public holidays
• Other circumstances outside our reasonable control

Where practical, Laundry Pickup will communicate material delays.

30. Safe Access

Customers must provide a reasonably safe environment for staff and contractors attending a property.

Laundry Pickup may refuse to enter or remain at a property where there is an unreasonable safety risk, including:

• Aggressive or uncontrolled animals
• Threatening or abusive behaviour
• Unsafe access
• Dangerous property conditions
• Other identified hazards

Alternative arrangements may be offered where reasonably practicable.

31. Privacy

Laundry Pickup handles personal information in accordance with its Privacy Policy and applicable privacy law.

Personal information may be used to:

• Process bookings
• Provide services
• Process payments
• Manage subscriptions
• Communicate with customers
• Provide customer support
• Prevent fraud or misuse
• Administer our business
• Meet legal obligations

Information may be provided to service providers where reasonably necessary to provide the service or operate our systems.

32. Electronic Communications

By providing an email address or mobile number, customers consent to transactional communications reasonably necessary to administer their service, including:

• Booking confirmations
• Pickup notifications
• Delivery notifications
• Invoices
• Payment links
• Payment reminders
• Service changes
• Account communications

Marketing communications will be handled separately in accordance with applicable law.

33. Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms excludes, restricts or modifies any statutory consumer guarantee, right or remedy where doing so would be unlawful.

If these Terms conflict with a mandatory legal right, that mandatory right prevails.

34. Changes to These Terms

Laundry Pickup may update these Terms from time to time to reflect changes to our:

• Services
• Pricing
• Operations
• Technology
• Policies
• Legal obligations

The current version and effective date will be published on our website.

Changes will not retrospectively remove statutory rights or unlawfully alter an already accepted order.

35. Severability

If any provision of these Terms is invalid or unenforceable, it will be read down where possible or severed to the extent necessary.

The remaining provisions will continue to apply.

36. Governing Law

These Terms are governed by the laws of New South Wales, Australia.

The parties submit to courts and tribunals having jurisdiction in New South Wales, subject to applicable statutory rights.

37. Contact Details

Laundry Pickup

Operated by Liquidlux Pty Ltd

ABN: 91 678 720 262
Phone: 0491 703 559
Email: support@laundrypickup.com.au

38. Definitions

Laundry Pickup / We / Us / Our means Liquidlux Pty Ltd trading as Laundry Pickup.

Customer / You means the person or entity booking or receiving a service.

Order means a booking or service request accepted by Laundry Pickup.

One-Off Service means a non-subscription residential laundry service.

Subscription means a recurring residential laundry service.

Processed Weight means the weight of applicable laundry after it has been processed and used for weight-based billing.

Specialty Item means a separately priced item including doonas, quilts, blankets, rugs, sleeping bags, dog beds, pet bedding and other items identified by Laundry Pickup as separately priced.

Standard Rate means the ordinary non-subscription rate applicable to the relevant service.

Payment Cut-Off means the advised time on the day prior to scheduled delivery by which payment must be received for an order to remain on that delivery run.

Express Service means an accepted request to complete or return an order earlier than originally agreed.

Re-Attendance means an additional physical attendance required because a scheduled pickup or delivery could not be completed due to circumstances within the customer’s control.

Service Area means a geographic area currently serviced by Laundry Pickup.

END OF TERMS & CONDITIONS